This position is primarily responsible for collecting data, analyzing, and predicting metrics and budgets to evaluate program performance. Ensure member services are uninterrupted and high quality is always provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Collect critical program metrics and KPIs for analysis, research and documentation for Executive Dashboard and presentations to clients.
Analyze program performance metrics, including financial results, marketing/communications results and other KPIs. Produce scorecards and reports based on program KPIs.
Analyze Member Care performance metrics.
Recommend promotion and push initiatives to achieve program KPIs.
Work with Program Manager/Leader, internal business teams and client to understand and document their reporting and analytical needs
Provide presentations of critical metrics and KPIs for analysis, research and documentation for Executive Dashboard
Conduct quality assessments, trend analysis, and recommendations on data outputs.
Researches data issues, performs root cause analysis and recommends solutions
DESIRED SKILLS & EXPERIENCE
Excellent Microsoft Skills especially Excel and PowerPoint
Ability to draw connections and understand the “why” as well as the “what” in the data Practical knowledge in importing data for use in spreadsheets, graphs, and flow charts Solid understanding of data: how to organize it, how to model it, how to distill insights from it, and how to visualize it
Strong mathematical and analytical skills with the ability to present data in a concise and thorough manner
Demonstrated experience with hands on data extraction, using data to make recommendations on process improvements
Associate’s degree in Business Administration, Marketing, Sales; or one year customer service experience and/or training; or equivalent combination of education and experience.
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